Privacy Policy

1. Introduction
   This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a booking request, or leave a review. We comply with Moroccan Law 09-08 on personal data protection and, where applicable, international standards such as the GDPR for users from outside Morocco.
2. What Personal Data We Collect
   We collect the following types of personal data:
   • Booking Information: Name, email address, phone number, booking details.
   • Payment Information: We provide our bank account details after booking confirmation for payment via bank transfer. No payment information is collected directly on our website.
   • Review Information: Name, country, email address, and date of stay when leaving a review.
   • Analytics Data: IP address and cookies collected by Google Search Console to monitor website performance.
3. How We Use Your Data
   We use your personal data for the following purposes:
   • Booking Data: To process and manage booking requests and reservations.
   • Review Data: To publish and manage guest reviews on our website. We may also use this information to improve our services and respond to feedback.
   • Communication: To communicate with you regarding your stay, feedback, or review.
   • Analytics: To improve our services based on website usage and performance data.
   • Marketing: We will only use your information for marketing purposes with your explicit consent.
4. Data Sharing
   We do not share your personal data with third parties except for:
   • Lodgify: Our platform provider for managing bookings and property information. Please refer to their Privacy Policy for specific details on how they handle your data.
   • Google Search Console: We use this service to monitor website performance and ensure the site is functioning properly.
   • Review Management: Reviews are displayed on our website and may be used for promotional purposes. We do not share review data with any third parties without your consent.
5. Your Rights
   Under Moroccan law 09-08, and optionally GDPR for EU users, you have the following rights regarding your personal data:
   • Access: Request access to the personal data we hold about you.
   • Correction: Request correction of any inaccuracies in your personal data.
   • Deletion: Request the deletion of your personal data, including reviews, by contacting us.
6. Data Security
   We take reasonable steps to protect your personal data, including using secure protocols and relying on Lodgify’s security measures to safeguard your information.
7. Data Retention
   We retain your personal data, including reviews, only as long as necessary for the purposes outlined in this policy or as required by law.
8. Changes to This Policy
   We may update this Privacy Policy from time to time. Significant changes will be communicated to you via email or through a notice on our website.
9. Contact Information
   If you have any questions or would like to exercise your rights regarding your personal data, please contact us:
   • Company Name: CACTUSWELL SARL
   • Contact Name: Ghizlaine
   • Email: cactuswell@outlook.com
   • Address: DOUAR TALATE OUARGANE COMMUNE MLY BOUZERKTOUNE CAIDAT AKERMOUD PR D’ESSAOUIRA
   • Phone: (+212) 624505625